Deployment

Production deployment guides for GOTRS using Docker, Kubernetes, and other platforms.

Getting Started

First steps with GOTRS - installation, initial setup, and your first ticket.

Deployment

Production deployment guides for Docker, Kubernetes, and air-gapped environments.

Admin Guide

Configure queues, users, groups, automation, and system settings.

API Reference

REST API documentation for integrations and custom development.

Migration Guide

Moving from OTRS to GOTRS - import your existing data and configuration.

FAQ

Frequently asked questions and common troubleshooting tips.

Deployment Guides

Choose the deployment method that fits your infrastructure and scale requirements.

Deployment Options

Docker Deployment

Best for small to medium deployments, development environments, and single-server setups.

Simple setup with Docker Compose
Supports Docker and Podman
Includes database, cache, and all services
Good for up to ~100 concurrent users

Kubernetes Deployment

Best for enterprise deployments requiring high availability, scalability, and cloud-native features.

Helm chart for easy installation
Horizontal pod autoscaling
External database and cache support
Cloud provider integrations (AWS, GCP, Azure)
Production-grade security and observability

Quick Comparison

Feature	Docker	Kubernetes
Setup complexity	Low	Medium
Scalability	Limited	High
High availability	Manual	Built-in
Resource efficiency	Good	Excellent
Cloud integration	Basic	Native
Best for	Dev/Small teams	Enterprise

System Requirements

Minimum (Development/Small Business)

CPU: 2 cores
RAM: 4GB
Storage: 20GB

Recommended (Production/Enterprise)

CPU: 8+ cores
RAM: 16+ GB
Storage: 100+ GB SSD
Database: Managed service (RDS, Cloud SQL)

Need Help?

Community Chat for questions
GitHub Issues for bugs
Professional Support for enterprise needs