A week after 0.6.1, we’re releasing 0.6.2 with a focus on visual customization and user experience refinement. The headline feature is a pluggable multi-theme system with four themes (each supporting light and dark modes), but there’s plenty more: bulk ticket actions, customer profile management, ticket attribute relations, and quality-of-life fixes throughout.
Multi-Theme System
GOTRS now ships with four distinct themes, each with light and dark mode variants. The theming architecture uses CSS custom properties (--gk-* variables) for consistent, maintainable styling.
Available Themes
| Theme | Light Mode | Dark Mode |
|---|---|---|
| Synthwave (default) | Neon cyan/magenta, grid background | Glow effects, dark base |
| GOTRS Classic | Professional blue, clean solid backgrounds | No visual patterns |
| Seventies Vibes | Warm orange/brown tones, ogee wave pattern | Earthy retro palette |
| Nineties Vibe | Classic 90s Redmond desktop, gray windows, 3D beveled controls | Linux terminal aesthetic, pure black (#000000), ANSI colors, Hack Nerd Font |
Synthwave (default) — neon cyan/magenta with grid background and glow effects
GOTRS Classic — clean, professional blue with solid backgrounds
Seventies Vibes — warm orange/brown tones with ogee wave pattern
Nineties Vibe (dark) — terminal aesthetic with pure black background and ANSI colors
The theme switcher appears in the navigation bar and login page with live preview. Preferences persist to the database for authenticated users.
The theme selector dropdown in the nav bar — pick your theme and light/dark mode
Vendored Fonts
All theme fonts are now self-hosted for offline and air-gapped deployments:
- Inter (400-700) — universal fallback
- Space Grotesk — synthwave headings
- Righteous — synthwave display
- Nunito — seventies vibes body text
- Hack Nerd Font — nineties vibe terminal mode
- Archivo Black — nineties vibe light mode headings
Fonts load dynamically based on the active theme—no unnecessary downloads.
Bulk Ticket Actions
The agent ticket list now supports multi-select operations. Select multiple tickets and a floating action bar appears with bulk operations:
- Bulk Assign — assign tickets to an agent
- Bulk Merge — merge selected tickets
- Bulk Priority — change priority on all selected
- Bulk Queue Transfer — move tickets to another queue
- Bulk Status Change — update ticket state
Multi-select tickets to reveal the bulk action bar with assign, status, priority, and merge options
Each action opens a confirmation modal before executing. This brings GOTRS closer to the workflow efficiency agents expect from OTRS.
Customer Portal Improvements
Customer Profile Page
Full profile management at /customer/profile:
- View and edit personal information (name, title, phone, mobile)
- Language preference selection (all 15 supported languages)
- Session timeout preference (1 hour to 7 days)
- Password change link
- Avatar with customer initials
Customer profile with personal information, language/session preferences, and password change link
Customer Password Change
Customers can now change their own passwords through the portal. Current password verification required—no admin intervention needed for routine password updates.
Dashboard as Default Landing
Customer login now redirects to the dashboard (/customer) instead of the ticket list. Dashboard tiles are clickable and link to filtered ticket lists (open, closed, all tickets).
The new customer dashboard with ticket statistics, quick actions, and recent tickets
Ticket Attribute Relations
New admin module at /admin/ticket-attribute-relations for managing relationships between ticket attributes. This is the GOTRS equivalent of OTRS’s AdminTicketAttributeRelations.
Features:
- Define relationships between Queue, State, Priority, Type, Service, SLA, Owner, Responsible, and Dynamic Fields
- CSV and Excel (.xlsx) file upload for bulk import
- “Add missing values to dynamic field config” checkbox for auto-populating dropdown options
- Priority-based ordering with drag-and-drop reordering
- Red highlighting for values missing from dynamic field’s PossibleValues
- Download previously imported files
The /api/v1/ticket-attribute-relations/evaluate endpoint integrates with ticket forms via ACL-based filtering.
Ticket Detail Refactoring
The ticket zoom view now uses a modular partial architecture—17 reusable partials covering header, description, notes, sidebar, tabs, meta grid, alerts, attachments, note form, priority/status badges, and 6 modal partials. This improves maintainability and ensures consistent theming across all components.
Separate Agent/Customer Cookies
Agents and customers can now be logged in simultaneously in the same browser. Session cookies are now distinct:
| Portal | Cookies |
|---|---|
| Agent | access_token, auth_token, session_id, gotrs_logged_in |
| Customer | customer_access_token, customer_auth_token, customer_session_id, gotrs_customer_logged_in |
The theme manager detects both login indicators for preference persistence.
Bug Fixes
| Bug | Fix |
|---|---|
| Guru Meditation HTMX | Fixed duplicate declaration errors with HTMX partial loads |
| Customer-Authored Badge | “Customer sees this” → “Customer wrote this” when customer authored content |
| Duplicate Attachment Upload | Removed duplicate file upload area in customer ticket view |
| Snooze Toast Color | Fixed snooze success showing red instead of green |
| Customer Initials | Fixed showing single letter instead of two-letter initials |
| Missing i18n | Fixed untranslated strings in profile-related keys across 10 languages |
| Agent Password Reset | Fixed regression in password reset feature |
Upgrade Notes
If you’re coming from 0.6.1:
- Pull the new images:
docker compose pull - Recreate containers:
docker compose up -d --force-recreate - For Kubernetes:
helm upgrade gotrs oci://ghcr.io/gotrs-io/charts/gotrs --version 0.6.2
Theme files are automatically available after upgrade. No database migrations required for theming—preferences use existing user preference infrastructure.
What’s Next
With the theming system in place, GOTRS now has the visual customization capabilities that organizations expect. The next phase continues toward 0.7.0, focusing on statistics, reporting, and REST API v2.
- Source & containers: GOTRS on GitHub
- Full changelog: CHANGELOG.md
- Helm chart:
oci://ghcr.io/gotrs-io/charts/gotrs
Questions? Feedback? Join our Discord and let us know what you think!