The 0.3.0 milestone centered on agents. We overhauled navigation, added real-time queue intelligence, and made composing responses a polished experience.
What Shipped
- Queue detail view and agent queue list now surface live statistics, actions, and shortcuts for the teams who live in the ticket backlog.
- Dark mode coupled with a curated Tailwind palette keeps eyes happy on extended shifts, with inputs and forms theming in sync.
- Rich text editing via Tiptap brings modern formatting, markdown toggles, and embedded media to ticket replies.
- Actions dropdowns and authentication polish reduce clicks while keeping RBAC checks front and center.
Why It Matters
Agents save time. The new dashboards expose what needs attention first, while rich text keeps communications consistent without forcing them into external editors. With authentication middleware strengthened in the same release, admins gain clearer logs and guardrails.
What’s Next
Work immediately continued on making ticket intake smarter—leading straight into October’s preferred queue enhancements.
Bonus Track: Design Cleanup
Rolling out a dark theme exposed dozens of hardcoded colors across templates. We aligned everything with the design tokens we plan to reuse in the customer portal. On the backend, we standardized routing and error handling so HTMX swaps stay deterministic.